Well, well, well, well, well. Work has been interesting. I survived my first week ok and wasn't really dreading going back on Sunday...too much. Sunday was actually kind of nice. We had 2 or 3 times where we had no calls coming in, it was rather tranquil. I had to work on Labor Day (go figger), but was expecting a slow day. In fact, my team leader even told us newbies we should be out by 8:00. What time did I get done? 10:05! It was the busiest day I've had so far at the call center. Damn. It seemed like everyone stayed home and had a fuckin' problem with their computer. Shit. Some of the problems were pretty severe, but others were just plain stupid.

I had a woman call up last week who had just purchased a computer and wanted to know how to turn up the volume. She said that she found the volume in Windows and that it was turned all the way up, but there was no sound. She wanted to know how to hear the sound. I asked her if she was sure her speakers were plugged into the Audio Out jack. What was here reply? "Well, I don't have any speakers." What the fuck!?! How the fuck do you expect to hear anything without fucking speakers. You don't buy a stereo system, hook it up without speakers, and then expect to hear sound? Shit. That's probably the worst case scenario though.

I get quite a few misdirected calls in a day as well. People with laptops have to take them into the store to get worked on, but sometimes they have to call our number to order parts. Problem is, they need to call a different extension, but they always end up calling us. So, I have to make them feel stupid for picking the wrong option and then transfer them. It is kind of obvious though. You want to order a part. You hears the option for parts, accessories and such so you pick that one. Then you hear the option to "Order a part...", why on this fuckin' green earth would you skip over that? That option comes before the option to get to us, but do they pick that one? Nooooo. They call and get us and then get miffed when we tell them that they're at the wrong area.

The schedule is getting to wear a bit thin as well. We work 3 12 hour days, but we're required to take 1 hour of lunch so that comes to 11 hours. Then on Wednesday, we work only 6 hours with no lunch break at all. That only comes to 39 hours total, but we're there 42 hours! This just ain't cuttin' it. I need more money. So, while I'm off Thursday, Friday and Saturday, I'm going to see if I can find another job that pays more. It's a necessity.

Tonight was almost worse. Busy, busy, busy. I was supposed to leave at 10, but I had this annoying bitch on the phone. The whole reason she called was because she bought a new printer and got a new USB cable for it. But the cable didn't fit any of the ports on the back of her computer. So, I asked her if there were ports on the front. She said no. Then, about 30 minutes later, while troubleshooting another problem, she finds this door on the front of her computer that opens and lo and behold, a fuckin' USB port. Well, shut my mouth...no, shut yours. So, instead of getting off a call that should have taken 10 minutes, she drags it out for 45 minutes, in which time I'm about ready to tell her to reach around and slap the shit out of her annoying daughter. But, I stood fast and finally got her off the fuckin' phone.

I expected to come outside to a rather frustrated wife and two rowdy kids, but nope. Then the wife pointed to MonkeyBoy and said, look what he did. Turns out, the wife was a little late getting to school to pick him up, so like the goofball he is, he starts jumping around. Well, in his uncoordinated bliss, he fell and ended up breaking his arm. The wife got to the school about 2 minutes after the paramedics. She ended up taking him to the ER for a splint and then tomorrow, she'll have to take him to an ortho doctor to get a cast. Little dippy shit. Oh well, kids will be kids.

Well, I'm going to go to bed. 8:30 comes really fuckin' early when you don't want it to and I never want it to. Luckily, I'm done at 4:00 and then have 3 days off. I'll catch ya all later. Take care.

Da 'Bear

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