Well, the week's finally come to an end. Sort of. Had a good day at "work" Friday. Got to do a lot of what is called "shadowing". Took my headset and sat in with another agent, plugged into their phone so that I can see what taking a call is really like. Later, after a few calls, the agent let me do the documenting of the case in the database, which was pretty cool. He asked if I wanted to take a few calls, but I was too nervous to. It was a very good learning experience. The first guy I shadowed, Miguel, was very friendly, talking to me during the call (on mute of course) and explaining different things to me and such. It was also fun. Later on, though, I ended up shadowing with a different guy and he wasn't as fun. I kind of got the feeling from him that he didn't want to have to have someone shadow with him. He hardly spoke to me and never offered to let me do any documenting or anything. I just sat and watched. I did learn stuff, though, and that's what matters.

Tomorrow is my official start on the phone. I'm fuckin' nervous as hell. I have no problem talking to people on the phone and I'm pretty comfortable with the database program, my biggest fear is that I just won't have the technical knowledge needed to help someone with their problem. That's what our team leader is for, assistance, but I'm afraid I'm going to be annoying him pretty quickly with a lot of basic, stupid questions. There's also alot of stuff on the computer that I'm going to have to get set up so I'll probably be there for about 30 minutes or more before I'm actually ready to take a call. Plus, they never really showed us how to use the goddamned phones so that could present a problem. Shouldn't be too hard, though.

My main plan is to go right to my Team Leader and tell him, "I'm nervous as hell, I'm not that technically confident, but I'm ready to get on the phones. Just be ready to answer a lot of basic stupid questions and bear with me." Hope he understands. Of course, everyone there, at one time or another, was in the exact same boat I am. The really really really really annoying fucking thing is that the guy in our training class, the one who really annoyed everyone and pissed everyone off with stupid questions and shit is in my damn team. Everyone in our training class hated this guy. No one could friggin' stand him. And he's on my shift. I just hope the TL puts him as far away from me as humanly possible. Of course, the way the guy is and stuff, I don't really think he'll last very long. I don't see how he can talk to people on the phone the way he is. He's condescending and offputting and I'm sure that will come across on the phone. Oh well. I'm just going to worry about what I'm doing and let him do his thing. He'd better just leave me alone.

Well, have to be there at 10AM tomorrow and it's a 12 hour shift so I'd best get to bed right now. Also gonna have to call DirecTV and see if I can get a refund on my NFL Sunday Ticket package. I'll be working every Sunday from now on 10AM - 10PM so I'm going to miss all of the games. I'm not paying $150 for a package I can't even use. Of course, I'll have to wait until like Wednesday, when I only work 1/2 day to call. Anyway, it's off to be for me.

Take care.

Da 'Bear

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